Under this limited warranty, your watch’s parts and workmanship are guaranteed under normal use for 24 months from the date of purchase. If you become aware of a defect in parts or workmanship during this time, SILICA will, at its sole discretion, provide for repair or replacement of your watch in accordance with the terms herein. If your watch’s model or any part original to your watch’s model is not available, a substitute of equal value may be provided for purposes of repair or replacement.
To obtain repair or replacement of your watch under this warranty, please contact us at www.silicacollection.com or by e-mail at hello@silicacollection.com.
If you mail your watch for repair or replacement, you must ensure it is packaged carefully to avoid any damage during shipping. Do not include any special watch band or any other item or personal value in the shipment, as we cannot guarantee its return.
Although you will not be charged for repair or replacement under this warranty, you may be required to cover the costs of packaging and mailing your watch to us, as well as the costs of return shipping and handling. If it is determined that the warranty is void or does not apply, you may be charged for part or all the repair or replacement. If the battery in your watch is depleted at the time of repair or replacement, you may be charged for a replacement battery.
Our limited warranty does not cover the following: Batteries, straps, bands, bracelets, or crystals; damage of any kind if there is evidence that the damage was caused by an accident, improper use or mishandling of any part of the watch or any accessories, handling that is inconsistent with the instructions or guidelines included with your watch, lack of care or improper maintenance, tampering, abuse, wear and tear, or any factor other than a defect in the watch’s parts or workmanship; water penetration, except in watches marked as water-resistant
Damage resulting from repair, service, or alteration by anyone other than an authorized SILICA service provider is not covered under this warranty and shall void the warranty. The warranty shall become void if the serial number engraved on the watch’s case is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.
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